Refund Policy – NE.CAB
1. Booking Cancellation & Refund Eligibility
At NE.CAB, we strive to provide seamless and reliable ride services.
If you decide to cancel a booking, our refund eligibility is as follows:
- ✅ Full Refund – If the ride is cancelled before the driver is assigned or within 1 hour of booking.
- ✅ Partial Refund – If the ride is cancelled after driver assignment, a cancellation fee may apply based on the distance and time already allocated.
- ❌ No Refund – If the driver has already reached the pickup location or the customer is marked as a no-show.
2. Refund Timelines
- Refunds will be processed within 5–7 business days.
- The refund will be credited to the original payment method (UPI, card, etc.) used during the transaction.
3. Payment Failures
If your transaction fails but the amount is debited:
- The amount will be automatically refunded to your source account within 3–5 business days.
- If not received, please first check with your bank or UPI provider before contacting us.
4. How to Request a Refund
To initiate a refund (if not automatically processed):
- Email us at book@netaxi.in
- Provide the following details:
- Booking ID
- Registered Phone Number
- Reason for cancellation
- Payment reference ID (if applicable)
Our support team will evaluate your request and get back within 24–48 hours.
5. Important Notes
- Refunds are processed only as per the eligibility criteria mentioned above.
- Multiple cancellations or abuse of the refund system may result in account suspension.
- NE.CAB reserves the right to update this policy at any time without prior notice.
Contact Information
Head Office:
Deorali Girls School Road, Gangtok, Sikkim
Call: +91 7872929029
Email: book@netaxi.in
Website: https://ne.cab
